FAQ's

GENERAL

DO YOU OFFER IN-HOME CONSULTATIONS?

Yes, at Foyers Braizo we provide personalized in-home consultation services. One of our experts will visit your home to assess your space, take measurements, and understand your heating needs. This allows us to recommend the fireplaces or stoves best suited to your home and lifestyle for optimal comfort.

WHAT IS THE DIFFERENCE BETWEEN WOOD, GAS, PELLET, AND ELECTRIC FIREPLACES?

Wood fireplaces provide traditional warmth and the authentic feel of a crackling fire. Gas fireplaces are convenient, clean, light instantly, and require minimal maintenance. Pellet stoves offer energy efficiency, cost savings, and are environmentally friendly. Electric fireplaces are easy to install without venting, perfect for condos or smaller spaces.

CAN I SEE FIREPLACES ON DISPLAY?

Yes, you can explore our fireplaces and stoves at our showroom in Val-Morin, 7015 Boulevard Labelle. Visits are currently by appointment only. Contact us by phone or email to plan your visit and benefit from expert guidance.

DO YOU ONLY SERVE THE LAURENTIANS REGION?

No, while we are based in the Laurentians, we also serve the North Shore of Montreal, as well as Montreal and Laval.

We serve the following areas:

Laurentians:
Blainville • Mirabel • Saint-Jérôme • Sainte-Thérèse • Saint-Eustache • Boisbriand • Deux-Montagnes • Sainte-Adèle • Sainte-Anne-des-Plaines • Sainte-Sophie • Val-Morin • Sainte-Agathe-des-Monts • Mont-Tremblant • Saint-Colomban • Prévost • Rosemère • Morin-Heights

North Shore / Montreal-Laval:
Montreal (all boroughs) • Laval • Oka • Lorraine • Bois-des-Filion • Pointe-Calumet • Saint-Joseph-du-Lac • Sainte-Marthe-sur-le-Lac

PRODUCTS

WHAT TYPES OF FIREPLACES AND STOVES DOES BRAIZO OFFER?

We offer a wide range of wood, gas, pellet, and electric fireplaces and stoves to fit every style and budget. We also provide chimney inserts (liners) to upgrade existing fireplaces, along with a large selection of accessories to complete your installation and improve comfort

DO YOU WORK WITH SPECIFIC BRANDS?

Yes, we carry products across all price ranges to suit any budget and project. We only select trusted, reputable brands known for performance, durability, and design, giving you both variety and peace of mind

ARE YOUR FIREPLACES ENVIRONMENTALLY COMPLIANT?

Yes, we offer several EPA-certified models that meet environmental standards. We also carry decorative fireplaces for ambiance and style. Our experts can guide you based on your city’s regulations to help you choose the best option.

INSTALLATION

DO YOU PROVIDE FULL INSTALLATION SERVICES?

Yes, we offer turnkey installation for fireplaces, stoves, and inserts. Our certified installers handle everything from delivery to setup, ensuring a safe and compliant installation.

HOW LONG DOES A TYPICAL INSTALLATION TAKE?

It depends on the model and project complexity, but most installations are completed in a single day.

DO I NEED AN EXISTING CHIMNEY TO INSTALL A FIREPLACE?

Not always. Some fireplaces can be installed with prefabricated chimneys or modern venting systems. We will evaluate your situation during consultation.

SERVICE AND WARRANTY

DO YOU OFFER WARRANTIES ON YOUR PRODUCTS AND INSTALLATIONS?

Yes, all our fireplaces and stoves are covered by manufacturer warranties (varies by brand and model). We also guarantee the quality and compliance of our professional installations.

DO YOU PROVIDE AFTER-SALES SERVICE AND MAINTENANCE?

Yes, Foyers Braizo offers after-sales service and maintenance to ensure the safety, performance, and longevity of your fireplace or stove.

CAN I CONTACT YOU IN CASE OF AN EMERGENCY (GAS SMELL, SMOKE, ETC.)?

Yes, in urgent situations you can call us directly and we will quickly guide you to the best solution.

WHY CHOOSE BRAIZO?

Braizo stands out with local expertise, certified installations, personalized support, and turnkey service for a simple, worry-free, and successful experience from start to finish.

REGULATIONS AND SAFETY

DO I NEED A PERMIT TO INSTALL A FIREPLACE?

In most municipalities yes. We guide you through the process and ensure all work complies with local regulations.

CAN I INSTALL A FIREPLACE IN A CONDO OR TOWNHOUSE?

In many cases yes, especially with electric or gas fireplaces, but it depends on your building regulations. We will help you verify feasibility.

DO YOUR INSTALLATIONS MEET CSA AND RBQ STANDARDS?

Yes, all our work is carried out by certified professionals in compliance with CSA, RBQ, and other provincial standards.

Need more information?

Don't hesitate to contact us.